Red Roof Inn Virginia Beach

196 Ballard Ct, Virginia Beach, VA 23462, USA

Housekeeper, Laundry

About the Role

The Housekeeping Guest Service Representative (GSR) is responsible for maintaining a positive guest experience by preparing clean and comfortable rooms within a given timeframe and in accordance with the hotel brand’s standards. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Duties and Responsibilities

• Using the hotel’s set expectations and processes, follow directions thoroughly to
monitor and maintain cleanliness, sanitation and organization of guest rooms and other areas.
• Ability to remove and replace dirty linens and terry, change and make beds, clean
bathroom and vanity areas, vacuum and dust.
• Smiles and greets guests, maintains positive guest relations and appropriately handles guest requests.
• Restock and transport cart with cleaning supplies, linens, terry, amenities to assigned
guest rooms and position securely.
• Use correct cleaning chemicals for designated surfaces/areas according to OSHA
regulations.
• Communicate with front desk staff about room information, maintenance cards, lost and found items and any discrepancies between stayovers and checkouts.
• Inspect room fixtures and accessories for proper location, operation and function;
reporting to maintenance and front desk any concerns.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to work in non-climate-controlled conditions.
• Ability to exert physical effort in operating cleaning equipment and transporting
housekeeping carts (up to 50lbs) as well as endure various physical movements
throughout the work areas during shift.
• Comply with all OSHA standards.
• Provide special services for guests upon request.
• Set heating/cooling equipment on proper setting.
• Performing self-room inspections and accepting feedback from room quality inspections performed by hotel management and trained team members.
• Cross train in laundry, maintenance, and/or front desk job functions, if possible.
• Performs other duties as assigned.

Qualifications

• 1-2 years in a previous customer service preferred.
• Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.).
• Must maintain professional appearance in the provided uniform with
consistently friendly attitude towards guests and staff.
• Must be able to easily and frequently change from one task to another and work with
minimal supervision.


The Laundry Guest Service Representative (GSR) is responsible for properly cleaning all linen and terry products used at the hotel within a given timeframe while operating and maintaining all property laundry equipment. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Duties and Responsibilities

• Using the hotel’s set procedures and guidelines, follow directions thoroughly to
maintain, operate, set and clean all laundry items and equipment (i.e. correct usage of detergent and bleaches, emptying dryer lint traps, following proper load limits).
• Ability to maintain the hotel’s laundry cleaning schedule to meet daily operational goals and needs.
• Maintain laundry and linen storage rooms to ensure area has adequate level of supplies, is organized and free of potential trip & fall hazards; inform management of any inventory shortages and ordering needs.
• Examine laundered items to ensure cleanliness and serviceability, separating out linens that need repair or additional cleaning.
• Maintain positive guest relations at all times and understand guests’ service needs.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to work in non-climate-controlled conditions.
• Ability to exert physical effort in operating laundry equipment and transporting linen
between washers and dryers (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.
• Comply with all OSHA standards.
• Provide special services for guests upon request.
• Performing self-room inspections and accepting feedback from room quality inspections performed by hotel management and trained employees.
• Cross train in housekeeping, maintenance, and/or front desk job functions, if possible.
• Performs other duties as assigned.

Qualifications
• Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.).
• Must maintain professional appearance in provided uniform with consistently friendly attitude towards guests and staff.
• Must be able to easily and frequently change from one task to another and work with
minimal supervision.
• Frequent lifting and bending required.
• May be required to work nights, weekend and/or holidays.